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Privacy

Privacy Policy

Jazz Aviation LP, together with Jazz Aviation LP's general partner, Aviation General Partner Inc., together with their respective officers, directors, employees and agents are collectively referred to herein as "Jazz", “we”, “our”, or “us” unless otherwise specified or required by the context.

Jazz is committed to protecting your privacy, and supports a general policy of openness about how we collect, use and disclose your personal information.

The purpose of this Privacy Policy is to inform you about Jazz’s practices relating to the collection, use and disclosure of personal information that may be provided through access to or use of our Website or services and related products or that may otherwise be collected by us. By purchasing our products or using our services or Website, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions.

This Privacy Policy also explains how you can contact us if you have a question about, want to make a change to or delete any personal information that Jazz may be holding about you. We strongly recommend that you take the time to read this Privacy Policy and retain it for future reference.

Personal Information

For the purpose of this Privacy Policy, “personal information” means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.

What Personal Information We Collect

The personal information collected may include at least some of the following:

  • Contact information (such as name, address, e-mail address and telephone number in a non-business capacity);
  • Financial and billing information (such as bank account information, credit card number/expiration date and credit history); and
  • Employment information and history (such as education, employment, occupation)

How We Use Your Personal Information

We use your personal information to:

  • Provide you with timely and reliable services;
  • Do all the things necessary to administer those services;
  • Research, develop, manage, protect and improve those services;
  • Send you investor relations communications that you request;
  • Respond to your inquiries and process your requests for quotes and other information;
  • Advise you about new products and services that may be of interest to you;
  • Develop and maintain our relationship with you and communicate with you;
  • Process your application for employment;
  • Bill you for our products and services; and
  • Collect outstanding debts.

When We Disclose Your Personal Information

We will not sell, license, trade or rent your personal information to or with others.

Jazz may share personal information with third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above. For example, when submitting an application for employment through our Website, your information is collected by our service provider who hosts this function on our Website. Our service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information transferred by Jazz to them and to comply with all applicable laws, including but not limited to privacy legislation.

Jazz reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

Jazz also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation, corporate reorganization or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Jazz or of any of the business or assets or shares of Jazz or a division thereof in order for you to continue to receive the same products and services from the third party.

Scheduled service flights operated by Jazz are operated on behalf of Air Canada under the brand name Air Canada Express. All sales and marketing for those flights are the responsibility of Air Canada. For your convenience, we have provided links on our Website to Air Canada’s online flight booking system. Please note that when you access these links you will be re-directed to Air Canada’s website where you may book and pay for flights and obtain travel-related information. When you do so, please be aware that any interaction and communication of information is with Air Canada and is subject to Air Canada’s Privacy Policy and Air Canada’s website terms and conditions of use. We do not collect, use or disclose any information you provide directly to Air Canada when accessing its website through the Jazz Website. However, as a service provider to Air Canada, we may be given access to your personal information in order that Air Canada may provide you with the products and services you have requested. In these circumstances, the collection, use or disclosure of your personal information by Air Canada continues to be subject to Air Canada’s Privacy Policy.

Knowledge and Consent

Jazz collects personal information about you only when you voluntarily provide it. Typically, we will seek consent for the use or disclosure of your personal information at the time of collection. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).

The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact Jazz’s Privacy Officer at flyjazz.ca. We will inform you of the implications of withdrawing consent.

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.

Use or Disclosure for Marketing Purposes

If you have not opted out of receiving marketing materials, we may also use (but will not disclose) your personal information to promote and market additional goods, services and special offers from us, our affiliates and/or our business associates, including by means of direct marketing. We may also disclose your name and mailing address to these affiliates and/or third party business associates so that they can send you promotional materials directly.

You can choose not to allow us to use or disclose your personal information for direct marketing purposes by contacting us as outlined below (see “Contacting Us”).

Cookies

When you visit our Website, a text file called a “cookie” is placed in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a Website can store on your web browser and later retrieve. The cookie cannot be read by any Website other than the one that set up the cookies. Some browsers can be set to reject all cookies. If you choose to modify your browser in this manner, your experience on our Website will not be affected. Jazz does not collect any personal information of visitors to its website through the cookie.

How We Protect Your Personal Information

Jazz makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss, theft and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal information is restricted to selected employees or representatives. In addition, Jazz employs generally accepted information security technologies and techniques, such as firewalls, access control procedures and encryption, to protect personal information against loss and unauthorized access.

Links to Third Party Sites

This Website may offer links to other third party websites. You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you link to their websites. Jazz is not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.

Retention and Storage of Your Personal Information

Jazz retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.

For the purposes set out in this Privacy Policy, we or one of our affiliates or an unaffiliated service provider may process and store your personal information outside of the province in which you reside and/or outside of Canada, and as such, courts in those other provinces or foreign jurisdictions may, in certain circumstances, be entitled to access your personal information. For example, when submitting an application for employment through our Website, your information is collected by our service provider who hosts this function and stores any information submitted on a server or servers located in the United States.

Changes to this Privacy Policy

Jazz may modify this Privacy Policy at any time without notice. The Privacy Policy posted at any time or from time to time via this Website shall be deemed to be the Privacy Policy then in effect.

Correcting or Updating Your Information

You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may contact Jazz through our Privacy Officer whose contact information is set out in the next paragraph to request access to or correction or update of your personal information:

Contacting Us

In the event that you have any questions about Jazz’s Privacy Policy or if you have reason to believe that Jazz may have failed to adhere to this Privacy Policy, you may contact us at:

Jazz Aviation LP
Attention: Privacy Officer
310 Goudey Drive
Halifax Stanfield International Airport
Enfield, Nova Scotia
Canada B2T 1E4

Or send an email to: flyjazz.ca