Check-in and boarding timesWhat time should I arrive at the airport? Please ensure that you have all the necessary documentation ready when you arrive at the check-in counter. Check-in for all flights open 3 hours prior to departure and close 60 minutes prior to departure. For security reasons, all passengers must be present for check-in. Please also note that Thomas Cook Canada reserves the right to deny travel to passengers arriving late and we will not be held responsible or liable if you miss your flight or are denied boarding.
Airport security
Your safety and security is our number one priority. For more information on airport security, please visit the Canadian Air Transport Security Authority’s (CATSA) website at http://www.catsa-acsta.gc.ca/.
Disinsection
Aircraft disinsection is the spraying of an aircraft to prevent the importation of foreign insects that may carry disease or damage crops.
Disinsection is done in compliance with the requirements of the World Health Organization (WHO) and the International Civil Aviation Organization. Transport Canada requires all Canadian air carriers to comply with the disinsection requirements of all countries to which they fly. Disinsection is carried out year round.
Failure to carry out disinsection may result in disembarkation being refused and remedial disinsection treatment being undertaken on the ground by local health authorities.
Spraying is required on certain routes by the countries listed below. This may change seasonally.
| Destination airport | Product used | Method and explanation |
Aruba
Cuba
Grenada
Jamaica | Aircraft Insecticide Permethrin | Top of descent method: at the top of the aircraft’s descent, just before it starts preparations for landing cabin crew walk through the cabin discharging approved single-shot aerosols in the prescribed dosage. |
Travel document requirements
Please ensure you, and any child travelling with you, have the required travel documents for entrance into all countries on your itinerary. We encourage you to verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.
At the boarding gate, Thomas Cook Canada is legally required to compare a passenger’s face with the photograph shown on your passport or other government-issued identification. If the passenger does not resemble the photograph on the passport or other government-issued photo identification, the passenger will be denied carriage. The name on your passport or other government-issued identification must match the name on your travel itinerary.
Travel document requirement resources:
The Government of Canada’s Foreign Affairs and International Trade website, or;
Contact the local consulate or embassy of the country you are visiting on the Embassy World website.
Destinations